PCmover Enterprise support & resources


PCmover Enterprise has a broad set of features that can be configured to the needs of all scenarios. IT staff is able to change PCmover workflow, rules, and settings without development expertise, and PCmover Enterprise will be executed in predetermined fashion.


Note: PCmover Enterprise has two components, the “Client” and the “PCmover Manager”.


PCmover Client

  • “Portable” application, can run from a network share or storage device
  • Policy file can be centrally managed
  • Compatible with Windows XP to the current version of Windows 10 (32/64 bit OS)
  • Multiple connection options: LAN, Wireless, USB 2.0/3.0, Ethernet cable, or storage device.
  • Supports migrations to/from virtual PC and “thin client” environments

PCmover Manager

  • Ability to run pre/post scripting
  • Streamline the migration procedure by removing migration “decisions"
  • Improve migration filtering and “blacklist” management
  • Easily modify PCmover “rule set” to override default configurations
  • PCmover can be customized without extensive development
  • PCmover utilizes “rules” to automate processes and enforce IT migration policies
  • Enhanced reports can provide detailed reporting for users, applications, data and more

Premium Support Options

Support

Provides access to Laplink's Enterprise Support Team which is available for help (call backs, email or online sessions) during normal business hours (8am-5pm PST). The Enterprise Support Team handles all PCME-related issues, troubleshooting, and future enhancement feedback. Working language is English. This option also provides post sales software customizations.

Onboarding

Training and Assistance (OTA) includes demos of the software and customization tools, product documentation, web training on the use of PM and PCME in the client’s network. Furthermore, the Enterprise Support Team may assist in adjusting policy files and supporting them during the evaluation and pilot phases prior to rollout.


  • Deep dive demonstrations of PCmover Enterprise Client & Policy Manager
  • Log File analysis
  • Policy File creation
  • Light/Zero touch consulting and configuration
Maintenance

Relates to all updates, upgrades and new version releases of PCmover Enterprise. During the term of the maintenance agreement customers can access all updates, upgrades and new versions of PCmover Enterprise.

Maintenance included with the purchase of licenses under an Annual Site License (ASL) provides coverage for the duration of the ASL agreement.


PCmover Enterprise Documentation

Sample Policy Files


Laplink Webinars


REMOTE WORKFORCE MANAGEMENT WEBINAR (15 mins)
Alleviates the risk of reduced in-home productivity by quickly performing flawless remote user migrations. Three common use cases we support are:

  • Migration for minimally managed remote office PCs.
  • Migration for PCs that are imaged & shipped to the user, from a central deployment facility.
  • Migration for PCs managed by Windows Autopilot and Intune.
WINDOWS 7 END OF SUPPORT – “WHY YOU SHOULD CARE.” (30 mins)

End of Support is here and only those organizations who purchased Extended Security Updates (ESU) will be eligible for ongoing security updates and bug fixes. Most have not, so any new security threat will mean an increased risk. Learn how PCmover Enterprise helps organizations quickly move from Windows 7 to Windows 10 with ease, avoiding costly security threats.
5 Things You Don’t Know About Deploying Windows 10 and Why USMT isn’t the Answer – (34 minutes)

While consumers can easily upgrade to Windows 10 at an affordable cost, businesses & organizations face a more difficult process. And unless the deployment process is well-defined and properly tested, resources and budgets will be stretched beyond their limits.

This webinar is for anyone involved in PC upgrade / refresh projects, and will focus on eliminating hidden costs, downtime, and post-upgrade support issues caused by using USMT.

Enterprise Whitepapers


Enterprise Case Studies

There is no doubt that PCmover will save you time and money when you need a migration solution for your organization. For this reason, companies from both public, private, profit and non-profit sectors have all adopted PCmover.


  • Multi-National Pharmaceutical Company
    This multi-national pharmaceutical company uses PCmover Enterprise to migrate roughly 100,000 PCs within 14 months, most of which were done by the end-users themselves. The IT team, having previously used USMT, found PCmover to be a much more complete and simple solution.
  • PCmover Enterprise Chosen Over USMT for Complex PC Deployment
    Global Professional & Financial Services Firm successfully completes a transfer of over 175,000 Windows® PCs – more efficient and cost effective than Microsoft’s User State Migration Tool (USMT).
  • Australian Government Agency
    A government agency in Australia seeking to improve processes and reduce costs of their hardware refreshes and their transfers of settings, applications and data. These tasks needed to be completed for approximately 1,400 PCs in 20 offices, nationwide.

Enterprise Video Library


Enterprise v11 Demos
Profile Migrator Features
Image & Drive Assistant Features
Enterprise v10 Demos